Returns, non-delivery or complaints - what to do if things go wrong.
In the unlikely event of you being unhappy with plants you have received, please let us know as soon as possible and we will aim to sort things out to your satisfaction. Please use our Contact Us form or send an email - we do not do business over the telephone.
Please be assured that we will attend to any complaint or dissatisfaction you may have in a friendly and courteous manner - complaints will be dealt with quickly and without fuss. Mistakes can happen and we aren't immune from human error.
We can occasionally be let down by our parcel couriers (as with every online business) but we will handle problems with delivery. Please inform us promptly using our Contact Us form - the earlier we know of problems the better we can deal with them.
Our plants are grown to very high standards but we can't offer any guarantee on plants once you have accepted them and they are in your care. Sadly, nature sometimes has her way and we can't be responsible for that, but we will consider any genuine complaint. If you subsequently discover plants are wrongly labelled (once they flower, for example) then naturally, we would hope to rectify that. Our liability is restricted to the original price of the plant(s) and we will refund only that amount.
We may accept returns at our discretion and only by arrangement. Return postage is the responsibility of the customer. Subject to plants being received back in good condition, we shall issue a prompt refund including your original delivery charge.
You also have statutory protection under the Consumer Contract Regulations (links to government website). Plants, being perishable, are excluded from parts of this legislation.
Finally, and to end on a positive note - what to do if things go right! We do hope your purchase from us will be a happy and rewarding one and if it is, please let us (and others) know by leaving a comment on our Reviews page. A little praise, when deserved, helps us all. Thank you.